frequently asked questions
1. What is the Magazine Closing Gift Program?
2. How does the Magazine Closing Gift Program help me in my business?
3. What magazines are available as part of the program?
4. What does the magazine label look like?
5. What does the postcard look like?
6. Can my customers choose their preferred gift subscriptions?
7. How do I place an order?
8. May I cancel an order?
9. How do I change an address on an order?
10. Can I change the title of the magazine being sent to my customer?
11. What is the cost?
12. Can I save money by purchasing a block of closing gifts for future use?
13. Do you keep a record of my prepaid codes?
14. What if my customer is already receiving the magazine I ordered for them?
15. How do I check my order status?
16. Can I have my company logo posted on the website?
17. What about renewals?
18. Do you "solicit" my client list?
19. What if I change companies?
20. What is your Privacy Policy?
| 1. What is the Magazine Closing Gift Program? The Magazine Closing Gift Program is direct marketing tool for saying "THANK YOU" to your customer, client or prospect. Your customer will receive: A. "THANK YOU" postcard to announce the gift subscription. Think of how often your customer will be reminded of you and your valuable services.The Magazine Closing Gift program provides up to 13 "touch-points" annually. Since its launch in February of 2001, Magazine Closing Gift has proven to be EFFECTIVE, AFFORDABLE and EASY TO USE! |
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2. How does the Magazine Closing Gift Program help me in my business? First, the program "thanks" your customer and communicates that you appreciate their business. Further, it asks for referrals and keeps your name and phone number "up front and top of mind" to your customer, his/her friends, neighbors and relatives each and every day for a full year. Each issue of your personalized gift subscription with Loyalty Label sent to individual recipients is read by an average of 4 readers per copy.* Each issue sent to an auto-dealer showroom, beauty salon, doctor's office, or other professional office is read by an average of 600 readers per month.** * Conde Nast research incorporated, MRI data ** FMA Seminar, Verified Public Place Circulation, December 2007 |
| 3. What magazines are available as part of the program? There are 28 magazines in the Program:
To learn more about each magazine and find which title is best suited for your customer,click here to download the PDF-file with full description of each. |
| 4. What does the magazine label look like? |
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| Loyalty Label with Standard "A Gift From:" Message |
or with Custom Message |
| The "body copy message" appears on your Loyalty Labels for all your customers. You may enter a "custom message" to the Loyalty Label as you place each order. The "custom message" will be added to the Loyalty Label for this customer only. | |
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This label configuration complies with USPS New Address Requirements, effective March 29, 2009. |
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| 5. What does the postcard look like? Click on the postcard to see its front and back in more detail. The postcard will open as a PDF-file. |
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6. Can my customers choose their preferred gift subscriptions? It is not necessary for your customers to choose. You may make a decision for them and send "surprise" gift subscriptions. If you prefer - let your customer choose! Use the E-Gift Select SystemTM to email the subscription choices to your customer. Your customer's selection will be placed in the "E-Gift Select Order(s) pending" link at your account. You will be notified by return email. You must log in and go to "E-Gift Select Order(s) pending" link, complete and pay for the order. Your customer will receive a confirmation by email after you have checked out. Click here to download the E-Gift Select User Guide. You may also mail or personally present a hard copy of the Gift Selection Card to your customer and have your customer select their preferred gift subscription. The Gift Selection Card is available for download as a PDF-file. Click here to download the Gift Selection Card. |
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7. How do I place an order? Logon to your account and click on "Place An Order". If you don't have an account, you may set one up at no charge. Click on the "Create An Account" link and complete the registration form. |
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Order Deadline |
Thank You Postcard Mail Date |
1st Issue Date |
| 10/27/2011 | Mid December | January 2012 |
| 11/29/2011 | Mid December | February 2012 |
| 12/18/2011 | Mid January | March 2012 |
| 1/26/2012 | Mid February | April 2012 |
| 2/23/2012 | Mid March | May 2012 |
| 3/27/2012 | Mid April | June 2012 |
| 4/25/2012 | Mid May | July 2012 |
| 5/28/2012 | Mid June | August 2012 |
| 6/26/2012 | Mid July | September 2012 |
| 7/26/2012 | Mid August | October 2012 |
| 8/27/2012 | Mid September | November 2012 |
| 9/25/2012 | Mid October | December 2012 |
| 10/25/2012 | Mid December | January 2013 |
| 11/26/2012 | Mid December | February 2013 |
| 12/17/2012 | Mid January | March 2013 |
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8. May I cancel an order? You may cancel an order without charge until the time the order is sent to the publisher. Please refer to Question #7 for a deadline schedule.Log in to your account, click on "Total Orders / Transactions" and find the order you would like to cancel. If the order has not been sent to the publisher, you may click "cancel" in the right margin. If the "cancel" link doesn't appear, it's too late to cancel the order online. If you still wish to cancel this order, please email to collins@ctwo.net. Credit is not provided for orders cancelled after being submitted to the publisher. |
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9. How do I change an address on an order?
You may change the address online prior to the order being submitted to the publisher. Please refer to Question #7 for a deadline schedule.
To change an address online, log in to your account and click on "Total Orders / Transactions". Find the order you would like to change the address for. If you see the "edit" link next to this order, then select "edit" and submit changes by clicking the "Update Order" button.
If the "edit" link is not displayed for the order, please send your address change request by email to collins@ctwo.net. We will contact the publisher and make the change for you.
10. Can I change the title of the magazine being sent to my customer? Title changes are not permitted once orders have been processed. Please refer to Question #7 for a deadline schedule. You may change the title of the magazine online if the order has not been submitted to the publisher. Log in to your account and click on the "Total Orders / Transactions" link. Find the order you would like to change the title for by clicking "edit". To save changes, click on "Update Order". If the "edit" link is not displayed, then this order has been processed with a publisher and it's too late to make title changes. |
11. What is the cost? All subscriptions are the same price. $22 when ordered one at a time and paid by credit card. |
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12. Can I save money by purchasing a block of prepaid codes for future use? Yes, you may save from $2-$6 per subscription. Click on "Pre-Pay & Save" link for details. |
13. Do you keep a record of my prepaid codes? Yes, you may view your prepaid codes inventory. Simply log in to your account and click on "Prepay Codes" or "Prepay Codes Available". |
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14. What if my customer is already receiving the magazine I ordered for them? If your customer is already a subscriber to the magazine you ordered for them, their current subscription will continue. Your customer will receive a "Thank You" postcard to announce your gift subscription. Your gift subscription with a personalized Loyalty Label will start as soon as their current subscription expires. |
15. How do I check my order status? A complete history of all your orders is available at your account page. Simply log in to your account and click on the "Total Orders / Transactions" link. Find the order you would like to check the status for and look up the column called "Order date/ Last issue". If the "Last issue" column has no data, that means your order is pending and will be processed in 4-6 weeks. The column will be updated once the order has been processed by the publisher. Please refer to Question #7 for a deadline schedule. |
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16. Can I have my company logo posted on the website? Your company logo may be uploaded for a one-time set-up fee of $50. The fee is waived with a purchase of prepaid codes or a subscription. Please submit your logo in high resolution in one of the following formats: - EPS (preferably) - JPEG 300 dpi - TIFF 300 dpiThere is a fee of $150 to redraw your logo if the high resolution file cannot be provided. Send your logo to collins@ctwo.net. We will contact you following evaluation of your logo. Payment for the logo set up fee is available by check or credit card. |
17. What about renewals? You will receive a reminder of orders subject for renewal by email and will have the option to renew your customer's gift subscription. We do not automatically renew subscriptions. |
18. Do you "solicit" my client list? We do not sell, rent or otherwise "pander" your clients. And we do not sell or rent your contact information. |
19. What if I change companies? If you change companies, simply log in to your account and click on the "My Account" link. Update your account information and choose your new company logo from the "Logo/Company" drop down menu. To save changes, click "Update". If your new company logo is not available in the "Logo/Company" drop down menu, please refer to Question #16 for details. |
| 20. What is your Privacy Policy? Click here to download our Privacy Policy. |





